RETURNS / EXCHANGES

RETURNS & EXCHANGES

At Bellavéa Maison, we want you to feel confident and happy with your purchase. If something isn't quite right, we're here to help.

You may request a return within **14 days of receiving your order for UK orders**, or **28 days for international orders**, subject to the conditions outlined below and your applicable consumer rights.

**Sale Items**

Items purchased during a sale are subject to our returns policy. Exchanges may be available, while refund eligibility will depend on the circumstances and applicable consumer rights.

**Return Postage**

Unless the item is faulty or the return is otherwise covered by applicable consumer law, the cost of return postage is the customer's responsibility.

## ORDER CANCELLATIONS

Once your order has been dispatched, we are unable to cancel it through our order processing system. If you no longer wish to keep your purchase, please contact us for guidance on the appropriate return procedure.

Your statutory cancellation rights, where applicable, remain unaffected.

## HOW TO REQUEST A RETURN

To arrange a return or exchange, please email our customer support team at **bellaveamaison@gmail.com**. We will provide you with the relevant instructions and explain the next steps.

Please contact us before sending any item back, as unauthorised returns may cause delays in processing.

To be eligible for a return, items should meet the following conditions:

- Items must be unworn, unused and in their original condition, with no signs of use or damage caused after delivery.
- Original packaging should be included where reasonably possible, and all original tags should remain attached.
- Swimwear must retain its original hygiene seal, where applicable.
- We cannot accept items that show signs of wear or use, except where the item is faulty or applicable consumer law provides otherwise.
- For hygiene reasons, pierced earrings and similar piercing jewellery cannot be returned if they have been worn, unless they are faulty or the law requires otherwise.

## REFUNDS

Once your returned item arrives, we will inspect it and notify you by email that it has been received.

Eligible returns are normally processed within **1–2 working days** after receipt and inspection. The time it takes for the funds to appear in your account will depend on your payment provider.

As a general guide, refunds may take up to 10 working days to appear on your original payment method. PayPal refunds may take approximately 10–14 days, depending on processing times.

Refunds will be issued in the same currency as the original purchase, wherever supported by the payment provider.

Where permitted by applicable law, the original standard delivery charge may be deducted from the refund. Our standard delivery charges are £5 for UK orders and £15 for international orders. Delivery charges will not be deducted for exchanges.

Any deductions or refund arrangements will be subject to your applicable consumer rights.

## EXCHANGES

If you have received the wrong size or your item arrives damaged, please contact us at **bellaveamaison@gmail.com**.

Our team will review your request and provide instructions for returning the item and arranging an exchange, where available.

If your item is faulty or does not conform to the contract, your statutory rights will apply.

## IMPORTANT RETURN INFORMATION

We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.

Please ensure that your parcel is securely packaged. Responsibility for loss or damage during return transit will be handled in accordance with applicable law and the circumstances of the return.

**Customs, Duties & VAT**

Any non-refundable customs, duties, VAT or other import-related fees paid to third parties may not be recoverable if an order is returned. Any such charges will be handled in accordance with the relevant provider's terms and applicable law.

**International Returns**

For international returns, please follow the customs instructions provided by our support team. Where appropriate, the parcel may need to be declared as **“Returned Merchandise”** for customs clearance.

If you have any questions about returning an order, our team will be happy to assist you at **bellaveamaison@gmail.com**.

*Bellavéa Maison — Where Style Meets Sophistication.*